Recently, I was talking with someone about how difficult on-boarding of new employees has become during COVID-19. He was describing a situation of trying to add new interns and employees quickly...

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If you're of that generation that lives between Gen X and Millennial's, then you can concur that technology and digital transformation have influenced your life at every turn.   You aren't young...

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This weekend, we will honor the men and women who died while serving in the U.S. military. Having spent my career in the public sector working in the Defense and Homeland Security environment, I...

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We all love a good dinner and a movie.  Many will agree the best part of watching a movie are watching the previews.  There in the dark we become our own rotten tomato critics, whispering our...

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There is still a lot of mystery surrounding "the cloud” and we often hear people say things like, “we aren't ready for the cloud”. NEWSFLASH – if you're currently using software like Microsoft...

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As a company that provides SOC services to companies, monitoring security alerts 24x7, we perform journey mapping during our service turn-up. 

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Lately I’ve been giving a lot of thought to ‘empathy’ and my capacity for it. As the impact and consequences of COVID-19 are being felt around the globe, many of us are bound by quarantine...

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Technology is ever changing.  It is complex and confusing; it is difficult to buy and difficult to sell because it is difficult to understand which is why it's often removed from the business...

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Think|Chat – How to Journey Map

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