As a company that provides SOC services to companies, monitoring security alerts 24x7, we perform journey mapping during our service turn-up. 

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Technology is ever changing.  It is complex and confusing; it is difficult to buy and difficult to sell because it is difficult to understand which is why it's often removed from the business...

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At the end of the classic film Back to the Future, Doc, Marty, and Jennifer are readying to take a trip to 2015. Concerned that Doc won’t have enough road to get up to 88 miles per hour (the usual...

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outside view of a building at Harvard

I was lucky enough recently to spend a few days at Harvard Business School taking one of their Executive Education Courses entitled Achieving Breakthrough Service. I will say it was by far one of...

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